Shipping policy
1. Order Processing:
We aim to process and ship orders promptly, ensuring that your purchase reaches you in a timely manner. Please note that the processing time may vary depending on the specific item, stone quality, and rarity. If the item you ordered is already created and in stock, we will typically ship it within 1-3 business days. However, if the item is not yet created or requires customization, our turnaround time can range from 2 weeks to 12 weeks. We will notify you of the estimated shipping timeframe upon confirmation of your order.
2. Shipping Methods and Carriers:
We utilize reliable shipping methods to ensure the safe and secure delivery of your order. The shipping carrier used will be determined based on factors such as destination, item value, and shipping method selected at checkout. We work with trusted shipping carriers, including but not limited to UPS, FedEx, DHL, and USPS.
3. Shipping Costs:
Shipping costs will be calculated based on the shipping destination, weight of the package, and the chosen shipping method. The shipping cost will be displayed at the time of checkout, allowing you to review and confirm before completing your purchase. Additional taxes, customs duties, or fees associated with international orders are the responsibility of the customer.
4. Estimated Delivery Times:
While we aim to provide accurate estimates, please note that delivery times may vary depending on factors beyond our control, including customs clearance, weather conditions, and carrier performance. The estimated delivery time will be provided during the checkout process based on the shipping destination, shipping method, and carrier's information. However, please understand that these are only estimates and not guaranteed delivery dates.
5. Order Tracking:
Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this tracking number to monitor the progress of your shipment through the carrier's website or tracking portal. Please allow a few days for the tracking information to become available after your order has been shipped.
6. Shipping Restrictions:
We currently offer shipping to select countries. However, there may be certain locations where we are unable to ship due to legal restrictions, import/export regulations, or carrier limitations. If we are unable to ship to your desired destination, we will notify you as soon as possible and provide a refund for your order.
7. Damaged or Lost Packages:
In the unfortunate event that your package is damaged or lost during transit, please contact us immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue. However, please note that we are not responsible for any damage, loss, or theft that occurs after the package has been successfully delivered to the shipping address provided by you.
If you have any questions or concerns regarding our shipping policy, please reach out to us through the provided channels. Thank you for choosing Heir Theodeun LLC.